For a trial question, a new order, a renewal or a question about your order, message us on WhatsApp: the team is there 24/7.
A helpful human is one message away.
WhatsApp is our only contact channel: the free trial, ordering, setup, troubleshooting, renewals and questions about your order. If you can, tell us your device and your plan.
Message us on WhatsAppAround the clock
Support is on WhatsApp, 24/7.
Device help
Practical help for setup, playback and account questions, step by step.
What to send
Your username (never your password), your device, your player app and a screenshot of any error.
Give the right details once so the team can help faster: pick a topic and your device, then describe what you need. Your message opens in WhatsApp, and you talk with the team directly.
Re-type your login by hand with no space before or after, refresh the playlist, restart the app, the device and your router, and use a wired connection if you can. A VPN is not required; if a VPN causes connection problems, switch it off first. If one channel still stutters, lower it to HD and tell us which one.
Read the FAQ →Our guide covers StrimoIPTV on Fire TV Stick, Android, Apple devices, Samsung, LG and Hisense VIDAA Smart TVs, Formuler and MAG boxes, with the players for each. Stuck on a step? Send us a screenshot.
The setup guide →Ask for the 24-hour free trial on WhatsApp: no payment needed, one per household. Tell us your device and the app you use, and the team sends you a trial playlist there.
About the free trial →Send us its name on WhatsApp before you order. Plans run 1, 3, 6, 12 or 24 months for 1 to 5 devices, from $13.99, paid once.
Compare plans →