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StrimoIPTV
Legal

StrimoIPTV Refund Policy

Last updated: October 30, 2026

This policy explains when a StrimoIPTV order can be refunded. A subscription is a digital service delivered as a login, so refunds are conditional: they cover a first purchase that has a technical problem our support team can't fix. Before you order, you can try the service with our 24-hour free trial, requested on WhatsApp with no payment needed (one per household), and ask the team to confirm that your device is supported.

1. Who can get a refund

You can ask for a refund if all of these apply:

  • you make the request within 24 hours of your first purchase;
  • you give a valid reason for the request;
  • the reason is a technical issue our support team can't resolve;
  • your account is not in breach of our terms of service.

2. What is not refunded

  • requests made more than 24 hours after purchase;
  • problems with your own internet connection;
  • device compatibility (the supported devices are listed in our setup guide);
  • a change of mind after the 24-hour window;
  • accounts suspended for breaking the terms;
  • renewals (only first purchases qualify).

3. Try support first

Most problems are fixed by the team. Before you ask for a refund, message us on WhatsApp through our contact page with your device, your player app and what isn't working, so we can try to fix it. A refund is for the cases the team can't resolve.

4. How to request a refund

  1. Message the team on WhatsApp through our contact page.
  2. Include your order details (the email address used for your order and the plan you bought) and the reason for your request, with a description of the technical issue.

Refund requests are handled on WhatsApp only.

5. Processing

If your refund is approved, we process it in 3–5 business days. Your bank or payment provider can then take 5–10 more business days to show it on your account.

No auto-renewal

Every plan (1, 3, 6, 12 or 24 months, for 1 to 5 devices) is one payment for a fixed term. Nothing renews automatically: to renew, you place a new order on WhatsApp. Prices are on our IPTV subscription page.

Your legal rights

This page doesn't affect any consumer rights you have under the law where you live.